Council Admit Failure to Follow Complaints Procedure


Bedford Borough Council have admitted and apologised for a failure to follow the correct procedure in handling a complaint for telling a schoolchild not to listen to his parent by a Council employee.

Alienating a child from his/her parent breaches the following UN Convention on the Rights of the Child:-

  • Contravention of UNCRC Article 3 “All organisations concerned with children should work towards what is best for each child.”
  • Contravention of UNCRC Article 5 “Governments should respect the rights and responsibilities of families to direct and guide their children so that, as they grow, they learn to use their rights properly.”
  • Contravention of UNCRC Article 7 “All children have the right to a legally registered name, the right to a nationality and the right to know and, as far as possible, to be cared for by their parents.”
  • Contravention of UNCRC Article 8 “Governments should respect children’s right to a name, a nationality and family ties.”
  • Contravention of UNCRC Article 12 “Children have the right to say what they think should happen, when adults are making decisions that affect them, and to have their opinions taken into account.”
  • Contravention of UNCRC Article 14 “Children have the right to think and believe what they want and to practise their religion, as long as they are not stopping other people from enjoying their rights. Parents should guide their children on these matters.
  • Contravention of UNCRC Article 16 “Children have a right to privacy. The law should protect them from attacks against their way of life, their good name, their families and their homes.”
  • Contravention of UNCRC Article 18 “Both parents share responsibility for bringing up their children, and should always consider what is best for each child. Governments should help parents by providing services to support them, especially if both parents work”.
  • Contravention of UNCRC Article 19Governments should ensure that children are properly cared for, and protect them from violence, abuse and neglect by their parents or anyone else who looks after them”.
  • Contravention of UNCRC Article 23Children who have any kind of disability should have special care and support so that they can lead full and independent lives.”
  • Contravention of UNCRC Article 29 “Education should develop each child’s personality and talents to the full. It should encourage children to respect their parents, and their own and other cultures.”
  • Contravention of UNCRC Article 30 “Children have a right to learn and use the language and customs of their families, whether these are shared by the majority of people in the country or not.”

Head of Early Help and Intervention, Children’s and Adults’ Services, Wendy Beeton-Townshend has written to the complainant stating “I uphold this aspect of your complaint”.


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